Shipping Policy

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Thank you for shopping with NEORBIS. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for information regarding order processing, delivery times, and shipping fees.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times vary depending on your location.

Typical delivery times:

• United States: 5–10 business days

• Europe: 6–12 business days

• Canada: 7–12 business days

• Australia: 7–14 business days

• Other International Locations: 8–15 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location.

From time to time, we may offer free shipping promotions for specific regions or order values.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

You can track your package through the shipping carrier’s website.

If you do not receive tracking information within a few days after ordering, please contact our support team.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or fees determined by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Information

Please ensure that your shipping address is correct when placing your order.

NEORBIS is not responsible for packages that are delayed or lost due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will assist you in tracking your package and resolving any delivery issues.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support@neorbis.com

Our team will respond as soon as possible to assist you.