FREQUENTLY ASKED QUESTIONS

1. How long does NEORBIS fragrance last?

NEORBIS is formulated for long-lasting performance.
On average, the fragrance lasts up to 12 hours depending on skin type, environment, and application method.

For best longevity, apply on clean, moisturized skin and pulse points.

2. Is the scent strong or overpowering?

No. NEORBIS is designed with balanced projection — noticeable, refined, and never overwhelming.

It creates presence without excess.

3. Where should I apply the fragrance?

For optimal performance, spray on pulse points:

• Neck
• Wrists
• Chest
• Behind the ears

Avoid rubbing the fragrance after application, as it may alter the scent development.

4. Is NEORBIS suitable for daily wear?

Yes. NEORBIS is versatile and designed for:

• Daily confidence
• Business settings
• Date nights
• Evening events

Its evolving composition makes it suitable from day to night.

5. Is the fragrance suitable as a gift?

Absolutely.
NEORBIS comes in premium packaging designed to reflect strength and elegance — making it an ideal gift for birthdays, anniversaries, and special occasions.

6. Do you offer international shipping?

Yes, we provide worldwide shipping.

Shipping times may vary depending on destination.
Tracking information will be provided once your order is dispatched.

7. How can I track my order?

After your purchase, you will receive a confirmation email with tracking details once your order ships.

If you need assistance, our customer support team is ready to help.

8. What is your return policy?

If you receive a damaged or incorrect item, please contact us within the specified return window.

For hygiene reasons, opened fragrances may not be eligible for return unless defective.

Please refer to our Returns Policy page for full details.

9. Is NEORBIS cruelty-free?

We are committed to responsible practices and do not test our products on animals.

10. How should I store the fragrance?

To maintain quality:

• Store in a cool, dry place
• Avoid direct sunlight
• Keep the bottle tightly closed

Proper storage helps preserve the integrity of the scent.

Need More Help?

If your question is not listed here, please contact our support team.
We are committed to providing a refined and seamless experience.