Refund Policy

Last updated: [Insert Date]

Thank you for shopping with NEORBIS. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• The return request must be submitted within 14 days of receiving your order.

For hygiene and safety reasons, opened or used fragrance products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the product and packaging

• A brief description of the issue

Once verified, we will arrange a replacement or refund as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.

• Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping costs are non-refundable, unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect.

We recommend using a trackable shipping service to ensure the item arrives safely.

Order Cancellations

Orders may be canceled within 12 hours after purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

If you have any questions regarding refunds or returns, please contact us:

Email: support@neorbis.com
We will respond as quickly as possible.