Short answer: before buying perfume online, find out when a return can be requested, whether the seal must remain intact, whom to contact, where the parcel goes and which consumer rights apply in your market.
1. What condition must the product be in?
For the NEORBIS voluntary policy, an unopened, unused fragrance in its original sealed packaging may be requested for return within seven days of delivery. Mandatory consumer rights that provide a longer period continue to apply.
2. Does the reason change the process?
Yes. A change of mind, damaged parcel and incorrect item are different situations. For a damaged or incorrect order, contact customer care promptly with your order number and photographs so the case can be assessed.
3. Can I send it to the address I found online?
No. A city or postcode is not a complete return label. Contact service@neorbis.net first and include the order number and delivery country. Customer care will provide the complete warehouse instructions for the order.
4. What if I bought it as a gift?
Keep the seal intact until the recipient has reviewed the product. Allow time between delivery and the gifting date to check the published terms.
5. Where are the full terms?
Read the current NEORBIS Returns Policy before checkout. This guide is a buying checklist; the policy and applicable law govern a particular order.