We treat personal information as part of the trust placed in NEORBIS. This Privacy Policy explains what WMEOI MEW LTD collects through neorbis.net, why it is used, who may receive it, how long it is retained and the choices available to you.
1. Information we collect
Depending on how you use the website, we may collect:
- Identity and contact data, such as your name, billing and delivery address, email address and any contact details you choose to provide.
- Order and transaction data, including products ordered, market, currency, order value, delivery method, order status, refunds and customer-service history.
- Payment-related references supplied by our payment provider. PayPal processes payment credentials on its systems; NEORBIS does not store your full card number or PayPal password.
- Technical and usage data, such as IP address, browser and device information, security logs, cookie identifiers, pages viewed and interactions with the website.
- Communications, including messages, return requests, complaints, reviews and evidence you send to customer care.
2. How and why we use information
We use personal information only where we have a recognised legal basis. The principal purposes are:
- to take steps at your request, accept payment, fulfil an order and provide delivery, returns and customer support;
- to comply with accounting, consumer-protection, product-safety, fraud-prevention and other legal obligations;
- to protect customers, the website and our business against misuse, unauthorised access, payment fraud and security incidents;
- to operate, troubleshoot and improve the website where our legitimate interests are not overridden by your rights;
- to send marketing only where you have consented or another lawful basis applies, with an unsubscribe option in each eligible message.
We do not sell personal information. We do not use payment or order data to make decisions producing legal or similarly significant effects solely by automated means.
3. Payments
Payments are provided through PayPal and the payment methods PayPal makes available. PayPal acts under its own privacy terms when it processes account, card, authentication and fraud-screening information. We receive only the information needed to confirm and administer the transaction, such as payment status, amount, currency and transaction reference.
4. Who receives information
We disclose only what is reasonably necessary to service providers supporting the transaction or website. These may include payment processors, hosting and security providers, warehouse and fulfilment partners, postal and courier services, email providers, professional advisers and authorities where disclosure is legally required. Providers are expected to protect the information and use it only for the relevant service or lawful purpose.
5. International processing
NEORBIS serves customers and works with providers in more than one country. Personal information may therefore be processed outside the country in which it was collected. Where data-protection law requires safeguards for such a transfer, we use an applicable adequacy mechanism, approved contractual safeguards or another lawful transfer method. You may contact us for further information about safeguards relevant to your data.
6. Retention
We keep information only for as long as reasonably required for the purpose for which it was collected and for legal, accounting, fraud-prevention, dispute and product-safety requirements. Order and invoice records are generally retained for the period required by applicable tax and company law. Customer-service records are retained for a proportionate period after a matter is closed. Security logs and inactive technical records are deleted or anonymised according to operational retention schedules.
7. Cookies and similar technologies
Essential technologies are used to operate the basket, remember the selected delivery market, maintain security and support checkout. Non-essential analytics or marketing technologies should operate only where permitted by applicable law and, where required, after consent. You can review available choices through the website’s cookie controls and browser settings. Blocking essential cookies may prevent the basket or checkout from working correctly.
8. Security
We use organisational and technical measures designed to protect personal information, including encrypted website connections, access controls, restricted administrative accounts, security monitoring, backups and service-provider controls. No online system can guarantee absolute security. If we identify a personal-data incident, we assess and notify affected people and regulators where applicable law requires it.
9. Your rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability or objection; to withdraw consent without affecting earlier lawful processing; and to complain to a supervisory authority. These rights can be subject to legal conditions and exceptions.
To exercise a right, email service@neorbis.net. We may ask for information reasonably necessary to verify identity and protect your account. UK residents may complain to the Information Commissioner’s Office. People elsewhere may contact the data-protection authority responsible for their place of residence.
10. Children
This store is not directed to children, and we do not knowingly collect personal information from a child who cannot lawfully provide it. If you believe a child has submitted information, contact us so that we can investigate and take appropriate action.
11. Changes to this policy
We may revise this policy to reflect changes in the website, providers or law. The current version will be published on this page with an updated effective date. Material changes will be highlighted where appropriate.
12. Contact
Privacy requests and questions should be addressed to WMEOI MEW LTD at the registered office above or by email to service@neorbis.net.